Whirlpool Corporation announced a recall for Whirlpool, JennAir, and KitchenAid glass cooktops on August 28th, 2019. After 133 reports by consumers, a recall was established due to safety concerns. The Whirlpool cooktop recall affects about 26,300 units, so read on if you purchased one within the past two years.
Details About the Whirlpool Cooktop Recall
What’s Causing a Recall?
Reports indicate that Whirlpool, KitchenAid, and JennAir touch control glass cooktops are turning on by themselves. This defect poses a fire hazard and possible burn injuries. Although it’s not clear what’s causing the malfunction, Whirlpool is taking this problem very seriously and issued the recall in cooperation with the US Consumer Product Safety Commission.
The manufacturer urges you to turn off the power to the stovetop at the circuit breaker until you’ve determined whether your unit is affected by the recall.
Which Cooktop Models are Affected?
So how do you find out if your glass cooktop is included in the recall?
If you purchased a Whirlpool, KitchenAid, or JennAir cooktop from Lowe’s, Home Depot, or another retailer between March 2017 and August 2019, it might be affected by the Whirlpool cooktop recall.
Look underneath the cooktop for a printed model and serial number. It will either start with a “W”, “K”, or “J” depending on the brand. Once you’ve found it, reference the model numbers listed below. You will need to contact Whirlpool Corporation right away if your cooktop’s model number is listed.
How do you Report Your Recalled Cooktop?
Is your unit a part of the Whirlpool cooktop recall? It’s vital to contact Whirlpool as soon as possible. At no cost to you, Whirlpool will come out to you to replace your glass cooktop. To start the process, you can call them Monday through Friday from 8 am to 8 pm on their toll-free line at (888) 900-7897.
You can also report your recalled glass cooktop online using this form. The instructions on this page can also help you locate the model and serial number if you’re having trouble finding it. Once you have the information, fill out the form, and a representative from Whirlpool Corporation will get in contact with you regarding next steps.
If your glass cooktop is not affected by the recall and it needs repair, contact A-Tech Appliance Parts & Service today.